This case study is part of a PIH series on care resource coordination for COVID-19. Care resource coordination facilitates the social, material, and other supports that COVID-19 cases and contacts need to safely isolate or quarantine. Today, millions in the US struggle to meet basic needs and not everyone can quarantine and isolate equally. Resource coordination is an essential part of an equitable pandemic response and can be applied far beyond COVID-19. 

In New York City, resource coordination is done by Resource Navigators (RNavs) through the Take Care Program. This case study describes Take Care’s operations, then analyzes key factors to its success, as well as challenges and lessons learned. Take Care is a model for contact tracing programs seeking to integrate community-based organizations (CBOs) into a centralized response to ensure successful supports for isolation and quarantine.

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This case study is part of a PIH series on care resource coordination for COVID-19. Care resource coordination facilitates the social, material, and other supports that COVID-19 cases and contacts need to safely isolate or quarantine. Today, millions in the US struggle to meet basic needs and not everyone can quarantine and isolate equally. Resource coordination is an essential part of an equitable pandemic response and can be applied far beyond COVID-19. 

In North Carolina, resource coordination is done by the NC Community Health Worker (CHW) Program and Support Services Program (SSP). This case study describes the programs’ operations, then analyzes key factors to their success, as well as challenges and lessons learned. These programs are a model for jurisdictions seeking to support isolation and quarantine in partnership with community-based organizations (CBOs). North Carolina’s resource coordination is unique in its use of multiple interrelated programs, direct financing of social supports, and support of COVID-19 cases and contacts without directly integrating with contact tracing systems. 

Read this case study

This case study is part of a PIH series on care resource coordination for COVID-19. Care resource coordination facilitates the social, material, and other supports that COVID-19 cases and contacts need to safely isolate or quarantine. Today, millions in the US struggle to meet basic needs and not everyone can quarantine and isolate equally. Resource coordination is an essential part of an equitable pandemic response and can be applied far beyond COVID-19. 

This case study describes the Immokalee Program, an operational accompaniment model in southwest Florida to connect vulnerable migrant farmworkers and essential workers with clinical and social supports across the COVID-19 response cascade (community protection, testing, case investigation and contact tracing, supported isolation and quarantine, and vaccination). 

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National Association of Community Health Workers (NACHW) one-pager outlining several ways CHWs strengthen public health capacity, with a special focus on COVID-19 response efforts.

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ASTHO brief outlining the four elements of cross-cultural communication, as well as key principles for inclusive communication. Case investigators and contact tracers should check with their agency for additional resources.

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A playbook for local health department strategies in the United States from the National Community-Based Workforce Alliance.

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Document created by NACHW for administrators, managers, and clinicians outlining ways integrate CHWs in vaccine outreach, acceptance, and distribution strategies.

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CDC webpage outlining aspects of Long COVID or Post-COVID, including signs/symptoms, prevention, data, and living with the condition.

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National Institutes of Health resource hub containing fact sheets, communications best practices, and links to additional resources regarding Long COVID.

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Association of State and Territorial Health Officials (ASTHO) Brief outlining recommendations for COVID-19 case investigators and contact tracers.

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Interactive webinar where experts answer pressing questions on effective strategies and best practices for leveraging social media.

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Strategies for building relationships, acknowledging concerns and insights, acknowledging research challenges, and being transparent in communications.

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An outline of four priority focus areas and related actions to accelerate progress toward reducing COVID-19 disparities, improving outcomes, and achieving health equity.

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