Case Study: The New York City Test & Trace Corps Take Care Program
This case study is part of a PIH series on care resource coordination for COVID-19. Care resource coordination facilitates the social, material, and other supports that COVID-19 cases and contacts need to safely isolate or quarantine. Today, millions in the US struggle to meet basic needs and not everyone can quarantine and isolate equally. Resource coordination is an essential part of an equitable pandemic response and can be applied far beyond COVID-19.
In New York City, resource coordination is done by Resource Navigators (RNavs) through the Take Care Program. This case study describes Take Care’s operations, then analyzes key factors to its success, as well as challenges and lessons learned. Take Care is a model for contact tracing programs seeking to integrate community-based organizations (CBOs) into a centralized response to ensure successful supports for isolation and quarantine.