The Missing Ingredient in CHW Program Success: How Technical Assistance (TA) Strengthens Programs

What is Technical Assistance (TA)? Why is TA important? How do I know if I need it? How do I get TA? The answer to these questions and much more is covered in this engaging 90minute webinar hosted by The Center for Community Health Alignment.

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Tags: Program Implementation, Sustainability, Webinar

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CHW Certification Series Handouts

Certification is a formal process where a CHW is recognized as meeting professional standards set by an authorized organization.

This handout clearly explains the range of terms used in certification, the most common ways states set up certification, how these approaches work in practice, and how it is just as important to consider who shapes the policy and whether the process is fair.

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Tags: sustainability, certification, pdf

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State Community Health Worker Policy 101

This state-only webinar will introduce state officials to the basics of the state CHW policy space, including understanding the role of CHWs from a CHW perspective, CHW engagement in policy and program design, Medicaid reimbursement strategies, certification and training, and common challenges that states experience during policy development and implementation. 

During the webinar, state officials will engage with other states, CHWs, thought leaders, and other subject matter experts in a Q&A panel. 

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Tags: program implementation, sustainability, webinar

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Case Study: The New York City Test & Trace Corps Take Care Program

This case study is part of a PIH series on care resource coordination for COVID-19. Care resource coordination facilitates the social, material, and other supports that COVID-19 cases and contacts need to safely isolate or quarantine. Today, millions in the US struggle to meet basic needs and not everyone can quarantine and isolate equally. Resource coordination is an essential part of an equitable pandemic response and can be applied far beyond COVID-19. 

In New York City, resource coordination is done by Resource Navigators (RNavs) through the Take Care Program. This case study describes Take Care’s operations, then analyzes key factors to its success, as well as challenges and lessons learned. Take Care is a model for contact tracing programs seeking to integrate community-based organizations (CBOs) into a centralized response to ensure successful supports for isolation and quarantine.

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Case Study: The North Carolina Community Health Worker and Support Services Programs 

This case study is part of a PIH series on care resource coordination for COVID-19. Care resource coordination facilitates the social, material, and other supports that COVID-19 cases and contacts need to safely isolate or quarantine. Today, millions in the US struggle to meet basic needs and not everyone can quarantine and isolate equally. Resource coordination is an essential part of an equitable pandemic response and can be applied far beyond COVID-19. 

In North Carolina, resource coordination is done by the NC Community Health Worker (CHW) Program and Support Services Program (SSP). This case study describes the programs’ operations, then analyzes key factors to their success, as well as challenges and lessons learned. These programs are a model for jurisdictions seeking to support isolation and quarantine in partnership with community-based organizations (CBOs). North Carolina’s resource coordination is unique in its use of multiple interrelated programs, direct financing of social supports, and support of COVID-19 cases and contacts without directly integrating with contact tracing systems. 

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Case study on care resource coordination in Covid-19,  The Immokalee, Florida Program

This case study is part of a PIH series on care resource coordination for COVID-19. Care resource coordination facilitates the social, material, and other supports that COVID-19 cases and contacts need to safely isolate or quarantine. Today, millions in the US struggle to meet basic needs and not everyone can quarantine and isolate equally. Resource coordination is an essential part of an equitable pandemic response and can be applied far beyond COVID-19. 

This case study describes the Immokalee Program, an operational accompaniment model in southwest Florida to connect vulnerable migrant farmworkers and essential workers with clinical and social supports across the COVID-19 response cascade (community protection, testing, case investigation and contact tracing, supported isolation and quarantine, and vaccination). 

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Diabetes CHW Change Package

Shares the core components of the CHW DPM model identified during a 3-year pilot project working with five federally qualified health centers (FQHCs) in South Carolina.

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Tags: toolkit, chronic health conditions, diabetes

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Medicaid Financing for Community Health Workers

Many states have begun to integrate CHWs into their Medicaid programs, using existing policy tools to fund CHW services. It is critical that states do this in a way that does not co-opt, but rather supports the existing CHW workforce and builds on the work CHWs have been doing for decades. As states consider policy changes to integrate CHWs into Medicaid, this paper outlines five key principles that every state can follow to support CHWs .

Read the Medicaid White Paper

Tags: advocacy, sustainability, pdf

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State CHW Policy Landscape Guide 

This document provides a framework for documenting CHW policy at the state level to develop a policy landscape report to support CHW leaders, CHW allies, state-level CHW policy coalitions to understand the current policy environment and identify opportunities and priorities for policy and/or systems change. 

Tags: advocacy, sustainability, pdf

Read the State Policy Guide

See State Policy Guide in Action in Massachusetts

See State Policy Guide in Action in New York

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Health Equity in Action (CDC)

Snapshots of CDC work and external CDC-funded projects that center around engaging and mobilizing partners with culturally appropriate strategies to reduce health disparities and advance health equity.

Tags: website, community level change, health justice

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MARC Health System Integration Toolkit - Integration of Community Health Workers into Clinical Care Teams (Copy)

This Toolkit supports clinical providers — either directly or through contracting with community-based organizations or community care hubs — to effectively integrate CHWs into workflows to support the transition to sustainable revenue source

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Built Power Sustained: Elevate Your Community Health Workforce

Discover how to empower your Community Health Worker (CHW) programs with the Built Power Sustained: CHW Employer Guide,  a national resource created to transform the future of community health. 

This free, downloadable toolkit is packed with 60-pages of resource to equips CHW employers with proven strategies, innovative solutions, and best practices to supercharge your CHW program’s impact and build a thriving, sustainable workforce.

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